The enrollment process begins by the receipt of five communication pieces to each eligible employees home over the course of the two week enrollment, each will receive:

Enrollments will take place via a dedicated 800 number with a trained and licensed and carrier appointed insurance agent answering the phone at our inbound only call center. Our counselors are trained to be “coach, advisor and friend”.  There is no high pressure sales pitch during this call and the employee can have all of their questions answered by our knowledgeable staff. 

The enrollment center is staffed Monday through Friday 8am to 6pm ET and the final Saturday of the enrollment period 8am to 5pm ET. 

VEBA
William A. (Tinker) Kelly is President and CEO of Voluntary Employee Benefits Advisors (VEBA).  The company has offices in Nashville, Atlanta and call center operations in New Albany, IN (just outside of Louisville, KY). VEBA provides consulting and enrollment services in the voluntary benefit field for companies, organizations, associations and insurance companies. Kelly has spent the past 23 years advising, designing, communicating, and enrolling employer-sponsored voluntary benefits.  On numerous occasions, he has been the top national producer for a variety of insurance carriers in the voluntary benefits arena.

Kelly’s understanding of human resource challenges, insight to effective communication platforms, and broad knowledge of employee-oriented financial products allows him to provide his clients with a complete understanding of the options available to insurance carriers, major employers and large organizations.

History
VEBA’s call center has handled over 100 open enrollments with a minimum of 3000 benefit eligibles and several with over 20,000 located in 44 states and 200 locations.   More than 200,000 calls have been answered with a 97.3% answer rate (higher call metrics than those required for 911).